Refund policy

Refund Policy

At CalamusLunae, we are committed to your complete satisfaction with every purchase. This policy outlines the terms and conditions for refunds on our range of staplers, notebooks & journals, and file folders & bags.

Eligibility for Refunds

To be eligible for a return and refund, your item must be:

  • In its original, unused, and unassembled condition.
  • In the original packaging with all tags, labels, and accessories intact.
  • Returned within 30 days from the date of delivery.

We cannot accept returns for items that are damaged due to customer misuse, are not in resalable condition, or are missing parts not due to our error.

Non-Refundable Items

Certain items are exempt from being returned:

  • Gift cards.
  • Personalized or custom-made notebooks or journals.
  • Items marked as final sale or clearance.

Return Process

  1. Initiate Your Return: Please contact our support team at [email protected] within the return period. Include your order number and the reason for the return.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.
  3. Ship Your Return: Securely pack the item(s) and ship them to the address provided. We recommend using a trackable shipping service. The customer is responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item shipped).

Refund Processing

Once we receive and inspect your return, we will notify you via email regarding the status of your refund.

  • If approved, your refund will be processed to your original method of payment.
  • Please allow 5-10 business days for the refund to appear in your account after processing, depending on your bank or card issuer.
  • Original shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with your order number and photos of the product and packaging. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.

Contact Us

For any questions regarding our Refund Policy, please do not hesitate to contact our customer support team.

Email: [email protected]